FAQs - Chalet Marmotte

CHALET MARMOTTE  - FREQUENTLY ASKED QUESTIONS

CHALET MARMOTTE LOCATION (including distance from the Piste / Ski Schools)

Where is the Chalet located in La Plagne?


Chalet Marmotte is in Plagne 1800, situated on a lovely little track overlooking the village called Rue de Constantine.  It is close to shops and restaurants and guests can use the FREE resort bus (the bus stop is a minute's walk away from the Chalet) to gain access to Plagne Centre and Plagne Bellecôte, buses are every 15 minutes. 

 

Are you ski in/ski out?


No, but the slopes are a 5-minute walk from the Chalet along a small track.  From there you have access to the Mélèzes chairlift a short hop up to the La Bergerie chairlift or the 1800 chairlift which takes you up to Aime 2000, giving you options to head across to Montalbert, La Roche or Plagne Centre.


Or a minute away is the bus stop for the FREE resort bus giving you quick and easy access to Plagne Centre or Plagne Bellecôte giving you different options.


How close are the ski schools?


We have partnered with Oxygene Ski School who offer a free pick up and drop off by minibus for anyone taking lessons, and if there is space, other family members.  This proved very popular with many of our guests last season.   


Chalet Marmotte is also close to the ESF ski classes in both La Plagne 1800 (10 minute walk away) and Plagne Centre, which is a short bus ride away, using the free resort bus, the bus stop is only a minute walk away from the chalet. 

THE LOVELY CHALET COMPANY PAYMENT TERMS

What happens if I don’t pay my balance on time?


You are required to pay your balance 10 weeks before your departure date. We will send you an email reminder to make an immediate payment, but if we do not receive payment within 2 working days we will assume your booking is cancelled and you will lose your deposit. 

CHALET MARMOTTE ARRIVAL & DEPARTURE / PARKING

What time can I check in?


You can check in any time after 4pm.


For Chalet Marmotte guests, if you do arrive earlier than 4pm we will do our utmost to allow you to drop your bags off so you can head off to the slopes, but you may need to bear with us. Let us know what time you expect to arrive and we will do our best to accommodate you.


What time is check out?


Check out time at Chalet Marmotte is 1000.  We are busy on Saturdays turning the accommodation round for our next guests. 


Do you have parking?


There is parking on the drive for 2-3 cars on a first come basis first served basis, there is also a small lay-by on the road (Rue de Constantine) leading up to the Chalet and a large car park just up the road. So there are lots of options.

CHALET MARMOTTE CATERING QUESTIONS

If I arrive late will I get a meal? 


If you arrive at Chalet Marmotte after 8pm we will serve you a main course and dessert. We have specifically chosen an easy dish to keep warm for your arrival as we recognise that delays may occur. We’ll have a cheeky glass of something waiting for you to help you forget the stresses of your journey.


What meals are provided?


We serve breakfast, afternoon tea and cake (served from 1600), canapés (served from 1900), dinner (served around 1930) and wine and beer included in the price. 


Do you cater for allergies and dietary requirements?


Yes, guests are asked to inform us of any allergies or dietary requirements when they fill in our booking form.  For any allergies or dietary requirements that are a little out of the ordinary we may contact you to discuss the weekly menu.   


Can I use the kitchen facilities in Chalet Marmotte?


One of the fridges in the kitchen is allocated for Guests to use to store perishables alongside provisions we use each morning for breakfast.  Guests are also very welcome to make hot and cold drinks throughout their stay.  With the exception of the fridge and facilities for making drinks, regrettably you will not be allowed to use the Chalet kitchen, including on the staff day off.  Guests with babies are allowed to use the microwave for heating baby milk. 


Can we use the Chalet Kitchen for self-catering?


During the winter season, the Chalet is run as a catered chalet, Chambre d’hôte/Table d’hôte, self-catering is not available. 


In the summer the chalet is run on a bed and breakfast basis, with the option to book dinner on a flexible basis by prior arrangement.  For more information do email us. 


How many days off do you have during the week? What meals does that affect?


We only have one day/night off during the week, usually Wednesday/overnight Thursday, but we can be flexible if all the chalet guests would like to change the day.  Unlike many of our competitors in La Plagne 1800, as owners and hosts (we do not employ staff) so we are not limited by the EU Working Time Directive.


We will serve a normal breakfast on Wednesday and afternoon tea will be waiting for you on your return to the chalet as usual.  Guests will enjoy dinner at a local restaurant and then on Thursday morning continental breakfast will be served.   Normal service will return on Thursday afternoon. 


Julie and Rich will be very happy to recommend a number of local restaurants for you to enjoy and book a table for your party.

CHALET MARMOTTE ACCOMMODATION

I’m bringing my skis/snowboard, where can I leave them?

We have a locker outside the chalet on the driveway, it is secured with a punch code lock and two padlocks. 

Do you have boot warmers?

Yes, our boot room at the entrance to the chalet has boot warmers.  

Are all the bedrooms en-suite?

Yes, all our bedrooms are en-suite with a shower, toilet and wash basin.  They are all furnished to a very high standard with the same fixtures and fittings, giving the same guest experience to everyone; the layouts are different due to the room configurations.

What towels and linen are provided?

All bedding, towels and bath mats are all provided free of charge.   

The White Company bath robes are available for use with the hot tub. We do have a limited supply of children's bath robes / dressing gowns for your children to use too.  

Will the beds be made up on arrival?

Yes, the beds will be made up for you. 

Will there be complimentary toiletries for us to use?

For environmental reasons we have decided not to provide complimentary toiletries. We do have a small selection of toiletries for you to use in an emergency) and there is a supermarket near to Chalet Marmotte which have toiletries to purchase. 

Do you provide complimentary slippers?

As above, for environmental reasons we have decided not to provide complimentary slippers. For your comfort we recommend you bring your own as we do not allow outdoor shoes in Chalet Marmotte.  We also recommend Chalet Marmotte guests bring appropriate footwear to walk out to the hot tub - Crocs, sliders or flip flops!

What is the minimum age a child can sleep on the top bunk?

Under French Law, children under the age of 6 are not allowed to sleep on the top bunk. If you have more than one child in your party under the age of 6, we will make alternative arrangements for one of your children to sleep on the floor.

Will you accept a booking if we have a young baby?

We can only accept bookings from guests with young babies if your party books the whole chalet. You will appreciate there is a risk of potential noise issues with other guests, and it is not fair to impact on the enjoyment of their holiday.   

We supply cots and high chairs on a first come first served basis. We charge £100 per baby above the normal number of occupants. We do not routinely provide baby food or fresh milk and we do not provide any bed linen or towels for babies. Please call us to discuss and we will do all we can to support you; we recognise how difficult it is to travel with young ones.  

Do you provide adaptors for electrical items?

Whilst we do have some adaptors we recommend you bring adaptors for any electrical items you bring with you.

Do you provide hair dryers? 

Yes there is a hair dryer in each bedroom.

Are there any facilities to wash clothes? 

In emergencies we are happy for guests to use the washing machine/tumble dryer in Chalet Marmotte.  The first wash/dry will be free of charge; subsequent use of the washing machine/tumble dryer will be charged at €5 per use.  

Can I smoke in the accommodation?

Chalet Marmotte is non-smoking.  You can smoke on the balcony but you must ensure that your cigarette butts are placed in the sand buckets provided and not discarded on the floor or the snow.  If we do identify that you have been smoking in the accommodation you will be asked to leave immediately.  

Do you allow pets to stay?

We love pets, but regrettably we can not accept animals of any kind recognising that future guests may have pet allergies.

Will I be charged a deposit in case of breakages or damage?

You will not be charged a deposit for breakages or damage but you should report any issues to us as they arise and we will ask for any reasonable costs incurred as a result of damage or breakage.  

Is the hot tub private?
 
The hot tub is for use by chalet guests only and is located at the side of the chalet with fabulous views across to Aime La Plagne and the Tarentaise Valley.  

When can I use the hot tub?

Local laws dictate that the hot tub can only be used between 1630 and 1900 daily and cannot be used when no Company representative is in the chalet, including the staff night off.

Due to the requirement to change the hot tub water on a weekly basis, the hot tub will not be available for use on the day of arrival.  

Children under 16 must be directly supervised by adults at all times when using the hot tub and children under 16 must not use the sauna.  The hot tub is used at your own risk. 
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